Privacy Policy

1. Personal Data We Collect

9uokpaldo collects personal data that is necessary for the provision of our gaming services, compliance with legal obligations, and the improvement of your experience on the Platform. The categories of personal data we collect include:

1.1 Registration and Identity Data

• Full legal name;
• Date of birth (for age verification — you must be 21 years or older);
• Nationality and country of residence;
• Username and password (stored in encrypted form);
• Email address;
• Mobile phone number.

1.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, Voter's ID);
• Proof of address documents;
• Selfie or live photo for identity matching purposes;
• Source of funds documentation where required by anti-money laundering regulations.

1.3 Financial Data

• GCash or PayMaya account reference numbers;
• BPI, BDO, or Metrobank account details (account name and number only — never full credentials);
• Visa/Mastercard card details (processed via PCI-DSS compliant payment processors — 9uokpaldo does not store full card numbers);
• Transaction history, deposit amounts, and withdrawal records.

1.4 Gaming Activity Data

• Game session logs, bet history, and win/loss records;
• Bonus and promotion participation history;
• Responsible gaming settings and self-exclusion records.

1.5 Technical and Device Data

• IP address and geolocation data;
• Device type, operating system, and browser information;
• Session timestamps and login history;
• Cookie identifiers and similar tracking technologies.

1.6 Communications Data

• Customer support chat logs and email correspondence;
• Survey responses and feedback submissions;
• Marketing preference settings.

2. How We Collect Your Data

9uokpaldo collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from payment processors such as GCash, PayMaya, and banking partners.

3. Purpose of Processing

9uokpaldo processes your personal data for the following purposes:

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 9uokpaldo processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with Philippine laws, including anti-money laundering regulations (RA 9160), gaming regulations, and tax reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

9uokpaldo does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC and identity verification providers: Third-party services that assist in verifying your identity and age in compliance with Philippine regulations;
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and card payment processors, solely for the purpose of processing your financial transactions;
• Fraud prevention and AML partners: Services that help us detect and prevent fraudulent activity and money laundering;
• IT and hosting providers: Cloud infrastructure and technology service providers who host and maintain the 9uokpaldo platform under strict confidentiality obligations;
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission, PAGCOR, AMLC, and law enforcement bodies, where disclosure is required by law or court order;
• Professional advisors: Legal, accounting, and audit firms, subject to professional confidentiality obligations.

All third-party service providers engaged by 9uokpaldo are required to implement appropriate technical and organizational security measures and are prohibited from using your personal data for any purpose other than the specific service they provide to us.

6. Data Retention

9uokpaldo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for five (5) years following account closure, in compliance with AML record-keeping requirements;
• Financial transaction records: Retained for five (5) years from the date of the transaction, as required by Philippine AML regulations;
• Gaming activity logs: Retained for three (3) years from the date of the activity;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to an identified or identifiable individual.

7. Data Security

9uokpaldo implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• TLS/SSL encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication options for player accounts;
• Regular penetration testing and vulnerability assessments;
• Access controls limiting data access to authorized personnel on a strict need-to-know basis;
• Staff training on data protection and information security practices;
• Incident response procedures aligned with NPC Circular No. 16-03 breach notification requirements.

While 9uokpaldo takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your 9uokpaldo login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

8. Cookies and Tracking Technologies

9uokpaldo uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for login sessions, security, and core functionality;
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits;
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized;
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may withdraw consent at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9uokpaldo platform.

9. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9uokpaldo:

• Right to be informed: You have the right to know what personal data we collect and how it is processed;
• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer. We will respond to all verified requests within fifteen (15) days, as required by Philippine law. We may need to verify your identity before processing your request.

10. Minors and Age Restriction

9uokpaldo strictly prohibits access by individuals under 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an individual who does not meet the age requirement, we will immediately close the associated account and delete the data.

If you are a parent or guardian and believe that a minor has registered on 9uokpaldo, please contact our support team immediately so we can take appropriate action.

11. Changes to This Policy

9uokpaldo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account and post the updated Policy on this page with a revised effective date.

Your continued use of the 9uokpaldo platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9uokpaldo, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response.